FAQs

Do your cards have a standard size?
Yes. Our standard size is 3 3/8" x 2 1/8" (like a standard credit card). Custom sizes are also available upon request.

How thick are your cards?
Our cards are available in 15ml (about half the thickness of a standard card), 20ml (roughly 2/3 the thickness of a standard card) and 30ml. For reference, a standard credit card or hotel key is a 30ml.

Can cards be personalized?
Yes! We can personalize cards with printing of sequential numbering, database numbering (PIN numbers), individual names and more.

Do you provide fulfillment services?
Yes we do! Please visit our fulfillment services section.

Can I get some samples of your cards?
Yes! We'd be happy to send you free samples and information about all of our products. Please request free card sample now.

How do I place an order?
Hotel orders may be placed online or over the phone. To order and inquire about our custom card products please fill out our custom quote form and a sales rep will contact you with in 24 hours or contact us at 800-209-7008. We'll be happy to answer any questions, provide pricing information and take your order.

We're just starting a new business venture and need a custom card design.
What can you do for us?
Our graphics team can create a unique, high impact layout from the ground up, much like many of those in our card gallery, just for you. Simply e-mail us with your ideas or give us a call and we'll do the rest.

We have our own logo and background images.
Can you incorporate them into our layout design?
Absolutely! We can include your existing logos, photographs, text and graphics in your layout, as long as they meet our design requirements. For specifics visit our “Art Specs” page.

How long will my order take?
In stock, hotel items should be able to ship out the same day or the next business day of the order depending on the time of day your order is placed. On all custom items, once payment is received it will take 3-4 days to provide a proof for you to approve. When we receive final approval on the artwork, production time is 5-7 business days from proof approval to ship date during non-peak season and 7-10 business days from proof approval to ship date during peak season. Orders of 5,000 or more are subject to a 20-25 business day production. All orders are shipped via UPS. No exceptions.

We have an important conference to attend next week and need cards.
Our local printer says, "no way". Can you help us out?
You bet! We have 1 day and 3 day rush options available. Contact us regarding your time frame so we can discuss the best option for you.

Where do we e-mail our image files or artwork?
You may e-mail artwork to us at: info@cardjett.com. Please be sure to include your contact information so a representative can get back to you as soon as possible.

Do I have to pay in advance for my order or can I be billed?
All orders are must be paid in advance prior to receiving a proof. We accept all major credit cards, cashier's checks and money order.

We're a small company that doesn't need a lot of cards.
Can you do small card orders?
Of course we can! We can do orders as low as 25 cards.

I want to do gift cards for my customers.
What information do I need in order to do that?
Good question! In order to produce gift cards that have a magnetic stripe or a barcode there is very specific information that is required to ensure that your cards work correctly. Please contact us so we can provide you with the information you will need to get from your point of sale system.